Return Policies

We strongly encourage our customers to carefully inspect their appliances before they sign the receipt. By signing the receipt, you acknowledge and agree to the terms listed on our receipt.

Appliances that are defective or damaged should be refused upon delivery; if delivery is complete, damage and/or defects must be reported within 48 hours of delivery.

If you would like to keep the appliance, even if the damage was caused by the manufacturer, you are entitled to receive an allowance from the manufacturer. However, once the allowance is granted, you cannot return or exchange the appliance.

If you are not satisfied with the appliance, you are allowed five (5) days to return the appliance. However, there is a 35% re-stocking fee.


All manufacturers provide a warranty for their appliances. The warranty, along with the instruction manual, are provided with the appliance. Please keep all receipts and the instruction manual for future reference. DAD’s does not provide any warranties and does not offer an extended warranty.

Installation Warranty

DAD’s employs subcontractors for professional installation of your appliances upon request. However, if there are any problems caused by the installation, DAD’s is not responsible or will be held liable for any damages that the installation may or may not have caused.

Service Call

Under Warranty - The manufacturer will cover for service calls if your appliance is still under warranty. The manufacturer will not cover for service calls if the damage is caused by the negligence of the user(s) and/or owner(s), or the negligence of the installation. Refer to the instruction manual for more warranty details. Please contact the manufacturer for service inquiries. Please refer to the manufacturer’s website for service scheduling and information.

Out of Warranty - DAD’s does not provide service to the appliances, but will be happy to provide service company referrals to you. Please note that not all appliance service companies provide service to all brands. If you need help locating a service company, please identify your brand before calling us at 301-937-0222.


Cash on Delivery (C.O.D) orders must be paid in full before or on the day of delivery. We accept checks, cash and all major credit cards with 3% handling fee apply.

Please note, we do not accept payments through Textura System.